MSG Help Center

<p><span id="isPasted" style="color: rgb(62, 62, 62); font-family: &quot;Trebuchet MS&quot;, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">If you return any item for a refund you will lose the points originally earned on that item.</span></p>

If you return any item for a refund you will lose the points originally earned on that item.

Do I keep my loyalty points if I send back an order?

Returns & Refunds

How long does shipping take?

Where do you ship?

Can I return something if I don't like it?

How long will my order take to be dispatched?

Frequently Asked Questions

Deliveries to the UK?

Delivery Zones

Which courier do you use?

Where is my order?

Delivery

How will I receive my refund?

How long will it take to get my refund?

Will I get a return postage refund if I choose a different courier? (UK)

How to purchase a gift card

What should I do if my discount code is not working

Gift cards/Discount codes

How can I change my Personal Details?

How safe is it for my card details to be saved?

Forgotten Password?

My Account

What size to order?

My item is the wrong sise, can I return it?

Clothing

Do I keep my loyalty points if I send back an order?Updated 3 years ago