MSG Help Center logo
MSG Help Center logo

All articles

Returns & Refunds

How will I receive my refund?

Refunds are made to the original payment method you used for your order. If you paid using a credit or debit card, the original card would be refunded. Our refunds are processed through our payment gateway, Stripe. Below is a breakdown of refund proc

Do I keep my loyalty points if I send back an order?

If you return any item for a refund you will lose the points originally earned on that item.

How long will it take to get my refund?

Refunds are usually processed within 3-5 days of being received at our warehouse. Depending on the method of payment, refunds can take 7-10 working days to reach you, but usually, it's much quicker than this.

Will I get a return postage refund if I choose a different courier? (UK)

All UK customers get free returns via our set courier. Mansfield Sports Group - Return Centre. Unfortunately, if you choose to return your package via a different courier, we will not be able to refund the return postage.

Powered by